Dental Treatment and COVID-19

Dear Patients,

On 25th March 2020 Sara Hurley (Chief Dental Officer England) and Matt Neligan (Director of Primary Care and System transformation) released their latest statement on the rapidly developing COVID-19 pandemic.

We would like to update you on how this will affect our service provision at Dentalcare Group. The guidance is clear that all routine, non-urgent dental care, including orthodontic treatments must be deferred until advised otherwise. We are still here to support you and your dental needs through this unprecedented time.

We want to take this opportunity to reassure all our patients that we take the spread of the COVID-19 in the UK very seriously. The health and safety of our patients, staff and visitors to our dental practice is our main priority.

Here at Dentalcare Group we will be providing all our patients with a remote service during normal working hours. Our dentists will perform telephone triaging for: advice; analgesia; and antimicrobials (if appropriate) . We will not be able to see you at the practice.

If it is not possible to manage your symptoms remotely, you will have to be referred to a Local Urgent Dental Care Centre. Details of these are currently being established in our area and we will update you as soon as we have further information.

We will use our best professional judgement in the triaging process and work collaboratively with our Local Urgent Care system, possibly volunteering our expertise where necessary to help meet the demands imposed on this new emergency service.

Please click below for our regular updates:

You can also check the following websites for further advice:

We would like to thank you for your support and cooperation in the interest of our patient’s health and safety. We will closely monitor this situation and will update all patients accordingly.

Stay safe.
Kind Regards,
Dentalcare Group Team

Emergency Dentist

at Dentalcare Pangbourne

What is a dental emergency in Pangbourne?

A dental emergency could be when you experience pain or trauma to your mouth, teeth or gums.

If you have any of the below, and you cannot get an appointment with us the same day, then please visit your local A & E department immediately.

  • Uncontrollable post-extraction bleeding
  • Rapidly increasing swelling around the throat or eye
  • Trauma confined to the dental arches

If you have any of the below then please get in touch to book an emergency dental appointment.

  • Severe facial and dental pain not controlled by over-the-counter medications
  • Soft tissue and dental acute infections (such as an abscess)

If you think you have a dental emergency, or you’re not sure if you have a dental emergency, then contact our receptionist for advice.

Getting an emergency dental appointment in Pangbourne

Our policy for a dental emergency is that you will see a dentist within 24 hours of calling us. It is best to call us as soon as you can as appointments fill up quickly.

Outside of our usual opening times, we suggest that you contact NHS medical support on 111 for further advice and treatment.

If you are not registered at Dentalcare Pangbourne, we will do our best to get you an urgent appointment, but we cannot guarantee that it will be on the same day. If you’re not registered, there will be a charge for a dental emergency appointment.

Emergency Dentist

Book your appointment for Emergency Dentist

Advice for some common dental emergencies in Pangbourne

In a dental emergency, we recommend that you contact us as quickly as possible to arrange an emergency appointment. Our receptionist will be able to offer you some basic tips on how to deal with your dental emergency. Here is some advice for the more common dental emergencies:

Knocked-out tooth

Save any pieces of a knocked-out or chipped tooth and keep them in milk until you get to the emergency dentist. If you have most of the tooth, rinse it clean in water but do not remove any tissue fragments. If you’re able to put the tooth back into your gum, you will have more chance of saving it, if not, then keep the tooth it in milk until you get to your emergency dentist. Apply pressure to the site to control bleeding and a cold compress can help with any swelling. Don’t touch the root of the tooth, only handle the crown.

Lost Fillings or Crowns

Where possible, save any lost fillings or crowns and take them with you to the emergency dentist.


Take painkillers to relieve any pain and rinse your mouth in salty water which can also help to manage the pain.

Frequently asked questions about dental emergencies 

What can I do for toothache or pain?

Take painkillers to help you manage the pain, be careful to follow the recommended dosage on the packet. Rinse your mouth with salty water to alleviate the pain and a cold compress applied to your cheek can also help. Avoid eating or drinking anything that is very hot, cold, sweet or spicy. Try soft foods to help with the pressure. If you can get to a chemist, you can seek further advice and they may offer a numbing gel to help deal with the pain.

My child has knocked out their baby tooth, what can I do?

Try to stop any bleeding by applying gentle pressure with a soft cloth. Save the baby tooth in milk but do not try to re-insert into your child’s gum. Give your child Calpol or painkiller and be careful not to exceed the recommended dose.

The wires on my braces has broken, what can I do?

Try covering the wire with dental wax or a small piece of cotton wool until you can get to the practice. Book an emergency dental appointment.