Dental Treatment and COVID-19

Dear Patients,

On 25th March 2020 Sara Hurley (Chief Dental Officer England) and Matt Neligan (Director of Primary Care and System transformation) released their latest statement on the rapidly developing COVID-19 pandemic.

We would like to update you on how this will affect our service provision at Dentalcare Group. The guidance is clear that all routine, non-urgent dental care, including orthodontic treatments must be deferred until advised otherwise. We are still here to support you and your dental needs through this unprecedented time.

We want to take this opportunity to reassure all our patients that we take the spread of the COVID-19 in the UK very seriously. The health and safety of our patients, staff and visitors to our dental practice is our main priority.

Here at Dentalcare Group we will be providing all our patients with a remote service during normal working hours. Our dentists will perform telephone triaging for: advice; analgesia; and antimicrobials (if appropriate) . We will not be able to see you at the practice.

If it is not possible to manage your symptoms remotely, you will have to be referred to a Local Urgent Dental Care Centre. Details of these are currently being established in our area and we will update you as soon as we have further information.

We will use our best professional judgement in the triaging process and work collaboratively with our Local Urgent Care system, possibly volunteering our expertise where necessary to help meet the demands imposed on this new emergency service.

Please click below for our regular updates:

You can also check the following websites for further advice:

We would like to thank you for your support and cooperation in the interest of our patient’s health and safety. We will closely monitor this situation and will update all patients accordingly.

Stay safe.
Kind Regards,
Dentalcare Group Team

Nervous Patients

at Dentalcare Pangbourne

Dentalcare Pangbourne welcomes and supports nervous patients

1 in 4 people are scared about going to the dentist, this is often caused by a past dental experience, embarrassment about teeth or fear of pain or the unknown. In some people the fear is so bad that it is classed as a dental phobia which may even cause panic attacks or severe anxiety about the thought of going to the dentist.

Dental anxiety can start a cycle of fear: By missing out on appointments your teeth and gums can get neglected which can lead to greater issues with your teeth causing more fear and potentially having greater cost implications as time goes on.

At Dentalcare Pangbourne we believe that everyone has the right to access dental care. We see many patients who are frightened of the dentist, and we have a lot of experience in helping nervous and phobic patients overcome their fears to get the dental treatment that they deserve.

We work with you to find solutions that will work for you and we will work with you at your pace.

01189 845 894

We're happy to discuss your options on the phone.
Nervous Patients

Book your appointment for Nervous Patients

Helping to overcome dental phobias in Pangbourne

We believe that knowledge is key. If you know more about the process and environment used at the dentist, you will begin to feel more comfortable. By aiming to increase your knowledge, we aim to give you more comfort and make you feel more in control of your situation.

Our dentists will not rush you, we will work at your pace, talking you through all the steps and processes of the treatments that you are interested in. Thanks to advances in technology, dental treatments are now far less invasive and more painless than ever before. You will never be asked to undergo treatment that you do not understand or feel ready for.


Aspects that we find can also help with nervous dental patients include:

  • Finding an understanding dentist that you can trust
  • Visiting the surgery and talking to the staff about your fears
  • Booking a morning appointment so that you don’t have to wait all day to see the dentist
  • Increasing treatment sessions times little by little
  • Relaxation techniques
  • Start with a basic cleaning treatment before attempting more extensive dental treatment
  • Agree a sign with your dentist should you need to stop for a break
  • Take some music or an audio book to listen to during your appointment to help calm you


To help deal with pain of any treatments, we offer local anaesthetic this can be used to overcome fear. A fine needle is quickly and painlessly inserted into the gum where treatment is needed to numb the area so that you cannot feel anything.

We urge nervous patients to overcome the first and biggest hurdle of calling the surgery in confidence. We can then talk through the next steps with you.